Privacy policy

We are Sino Flame Limited ("we", "us", "our", "F5" or "Fantastic-5") and we own and operate the website www.fantastic-5.com (the "Website"). Our website offers an online shopping model via the internet (including through the use of an app) and offers a one-stop delivery service (the "Service"). We value your privacy and are committed to maintaining the confidentiality of your personal data. This Privacy Policy applies to all products and services we provide and explains how we may collect, use and disclose your personal data. This Privacy Policy is governed by and complies with the provisions of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the "Ordinance").

Company Policies
You are not required to provide any personal data in order to access or use this website. When you register to use our services or online content, we collect your personal data so that we can provide you with our services. You may refuse to provide us with your personal data, but in this case we may not be able to provide you with our services. By providing your personal data, you consent to our use of your personal data in accordance with this Privacy Policy Statement.

The kinds of personal data collected
Fantastic-5.com You may be asked to provide the following personal data for the purpose of registering and administering your services. Without such information, it will not be possible to meet your service request. Such data includes (but is not limited to):
(i) name;
(ii) contact details, including contact person's name and telephone number, or email address, delivery address.
In some cases, you may be required to provide certain information so that we can improve our products and services and provide you with the appropriate types of information. In most cases, you may choose not to provide such information. However, if the service is tailored to your personal needs or the supply of the product requires you to provide all the requested information, failure to provide such information may result in the Company not being able to provide the required service. Such data includes (but is not limited to):
(i) gender;
(ii) hobbies and leisure activities;
(iii) other related and used products and services.
Our web server also collects information about your time connected to the Internet and uses it anonymously for aggregate statistics on server usage to enhance our services and better meet the needs and expectations of visitors to our website. Such data includes (but is not limited to):
(i) browser type and version;
(ii) operating system; and
(iii) Internet Protocol (IP) addresses and/or domain names.

Use of Personal Data
Fantastic-5.com The personal data collected from you may be used for the following purposes:
to provide you with the Services;
verifying the identity of your account;
to process orders and process payment instructions or collection of amounts due or other requests for you in connection with the Services;
analyzing, verifying and/or checking your credit, payment and/or status in connection with the provision of the Services to you;
to design the services you need;
to provide you with customer service;
conducting market research, statistical and behavioural analysis;
Audit;
making disclosures as required by applicable laws, rules and regulations;
direct marketing of the products and services of the Company and its affiliates.

Direct Marketing
If you have provided us with your personally identifiable information, you may receive telephone calls, emails or direct marketing emails from us or our affiliates from time to time. We communicate with you primarily by email and if you wish to unsubscribe from direct marketing, you can click on the unsubscribe link in the promotional email and we will remove you from our distribution list at no cost to you. Alternatively, you can contact our Customer Service Department at info@fantastic-5.com to unsubscribe.

Retention of Materials
When you do business with us, we will keep a record of your online transactions for audit purposes. It is our general policy to keep the data for a reasonable period of time. We do not provide facilities for you to delete your personal data held by us online.

Data Access and Correction
If you wish to access and/or correct your personally identifiable information that you have provided to us online, please write to us at:

Email: info@fantastic-5.com or
By post: Unit D, 8/F, Ka To Factory Building, Cheung Sha Wan, Kowloon, Hong Kong
Sino Flame Limited
Human Resources Department

Disclosure of Information
All personal data you provide to us will be securely stored on the website and access to it will be restricted to authorised personnel only.

Use of "Cookies".
When you visit our website, unless otherwise stated, we will only record your visit and will not collect any personally identifiable information about you. Cookies (if any) used in any part of this website are not used to collect personally identifiable information. Cookies are computer files that are stored on a surfer's computer for the purpose of obtaining configuration data and analysing the browsing habits of surfers. Cookies save you the trouble of re-registering each time you visit a website and are often used to keep track of which web page theme you prefer to choose. You have the right to opt out of accepting cookies, but if you do this you may not be able to use or activate certain features of our website.

Scope of application
This Privacy Policy Statement only applies to our website. Our website may contain links to other websites and pages. Whenever you activate any of these linked sites, e.g. by clicking on any advertiser's link section, you leave our site; Any personal data or any other information that you provide to any other party after you leave our website is outside our control of us. Access to or use of other websites is entirely at your own risk.

Protection of Minors
We do not knowingly collect personal information from minors, nor do we advise minors to use our services. Unless permitted by local laws and with the consent of the guardian, minors should not register an account or send their name, address, telephone number, mailing address and other personal information to us. If we accidentally collect the information of minors, we will delete it as soon as we know about it. If you believe that we may inappropriately hold information from or about a minor, please contact us.

Access and Correction of Personal Data
If you have any questions about Fantastic-5's Privacy Policy, or if you wish to access or correct your personal data, you may notify us in writing at the following address:

Sino Flame Limited
Human Resources Department
Unit D, 8/F, Ka To Factory Building, Cheung Sha Wan, Kowloon, Hong Kong

Modify the Privacy Policy
We may amend this Privacy Policy from time to time by posting it on our website (Fantastic-5.com). You may review this Privacy Policy from time to time to ensure that you are aware of the most current version.